Responsibilities

• Manage and improve customer retention programmes,CRM activities, to strengthen customer loyalty and encourage repeat business.

• Support the growth of the finance & insurance business by planning sales campaigns, working with insurance partners , monitoring sales performance, and identifying new business opportunities.

• Lead the Inbound Call Team to provide quality customer service, achieve team targets, follow service standards, and handle customer enquiries and complaints effectively.

• Ensure customer service operations are completed accurately and efficiently, including transaction processing, system updates, and compliance with company procedures and requirements.