Japanese Customer Support (Sports Shoes & Apparel Brand)

Kuala Lumpur, Malaysia (Day Shift Only)
Employment Type: Full-time (Permanent)
Location: Kuala Lumpur, Malaysia
Salary: RM 8,500 – 9,500 per month (approx. USD 1,800 – 2,200 / JPY 340,000 – 400,000)
※ Exchange rate reference: 1 RM = 40 JPY (June 2026)

Job Responsibilities

You will be responsible for providing customer support to Japanese customers regarding products and services through phone, email, and chat channels.

• Respond to customer inquiries about products
• Provide support for online orders
• Check and communicate delivery status
• Handle return and exchange requests
• Support account-related inquiries
• Provide information on promotions and campaigns
• Escalate complex issues to relevant departments
• Record customer interactions in the system

You will play an important role in ensuring high customer satisfaction and enhancing the brand experience.

Benefits

• One-way flight ticket to Malaysia provided
• Hotel accommodation upon arrival
• Work visa application support
• Health insurance & life insurance coverage
• Paid leave and sick leave
• Performance-based salary increase and promotion opportunities