Client Industry: Transportation & Logistics

Location: Bukit Jelutong, Shah Alam

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Coordinate with overseas agents on shipment consolidation (Air & Ocean).
• Work closely with the Operations team to ensure timely delivery of shipments.
• Follow up and resolve customer queries effectively.
• Identify customer needs, evaluate issues, and provide appropriate solutions.

Key Requirements:

• Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
• Competent in MS Office applications (Outlook, Excel, Word).
• Minimum 3 years of customer service experience.
• Ability to work under pressure.
• Strong communication, presentation skills, and team-oriented mindset.

If you are interested in this position, you may apply directly by clicking “Apply” button directly or you may apply through our website https://eps.my/jobseekers/