Position: T&T FSC Accounts Receivables Disputes Analyst

Tenure: Permanent
Location: TTDI Damansara (6 Mins from MRT TTDI)
Working Days/ Hours: Monday - Friday, Normal Working Hours

Role Summary

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center.

We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team. If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

Key Responsibilities:

• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
• Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Requirements:

• Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
• Language Skill: Business level proficiency in Cantonese or Mandarin language (verbal and written) to support our customer base.
• Experience: Graduate of any degree or non-degree holders with at least 2 years of relevant work experience
• Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel.
• Working Arrangement: This is a day-shift role and requires working from the office.