Role: T&T FSC Cash Application Manager (Japanese)

Location: TTDI Damansara (6 mins from MRT TTDI)
Tenure: Permanent
Working Days/ Hours: Monday - Friday, Normal Working Hours

Role Summary

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center.

We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

Key Responsibilities

• Leading Team: Set strategy and priorities for day-to-day operations, aligning to business outcomes
• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
• Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Requirements

• Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
• Language Skill: Business level proficiency in Japanese language (verbal and written) to support our customer base.
• Managerial Skill: Proven ability to lead, coach, and manage team.
• Experience: Graduate of any degree with at least 6-8 years of relevant work experience preferably in a management role.
• Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel.
• Working Arrangement: This is a day-shift role and requires working from the office.