Client Industry: Financial Institution

Location: Klang

Key Responsibilities:

IT Security Governance

• Ensure IT security controls, configurations, and best practices are properly implemented by external vendors.
• Monitor security compliance, access control, backup strategies, and data protection measures.
• Conduct periodic security assessments and follow up with vendors for remediation.
• Oversee incident escalation to ensure timely vendor response and closure.

IT Infrastructure Oversight

• Oversee the company’s IT infrastructure operations (network, servers, cloud services, end-user devices) through vendor management.
• Ensure vendors carry out maintenance, monitoring, troubleshooting, and upgrades as required.
• Validate vendor recommendations and ensure solutions align with company needs.

Vendor Management

• Act as the main point of contact for all IT service providers (infrastructure, security, software, cloud, hardware).
• Evaluate vendor performance against SLA, escalate issues, and ensure timely resolution.
• Review vendor contracts, proposals, quotations, and manage renewals.
• Ensure all vendors follow company policies, compliance standards, and documentation requirements.

Project Coordination

• Collaborate with vendors to plan and roll out IT projects such as system upgrades, new solutions, infrastructure enhancements, and security initiatives.
• Coordinate internal requirements gathering, project timelines, user testing, and communication.
• Track project progress, highlight risks, and ensure smooth implementation.

Governance, Compliance & Planning

• Maintain IT policies, SOPs, asset management, and documentation with support from vendors.
• Ensure IT operations comply with audit, cybersecurity, and regulatory requirements.
• Support budgeting and procurement activities for IT services and equipment.

Key Requirements:

• Bachelor’s Degree in IT, Computer Science, or related field.
• Minimum 3-5 years of experience in IT infrastructure, security, or IT operations.
• Strong experience in vendor management across multiple IT domains.
• Good understanding of IT security, networks, systems, and cloud technologies.
• Strong coordination, communication, and stakeholder management skills.
• Ability to evaluate technical proposals and challenge vendors where necessary.

If you are interested in this position, you may apply directly by clicking “Apply” button directly or you may apply through our website https://eps.my/jobseekers/