In our FSC (Finance Service Centre) setup, we are looking for an experienced Accounts Receivable Disputes Consultant to independently resolve moderately complex customer deductions and disputes while serving as a functional subject matter expert (SME) for dispute processes, policies, and tools. This role focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to address upstream drivers that impact billing accuracy, collections outcomes, and financial reporting. The ideal candidate can handle escalations, mentor junior team members, and translate dispute insights into actionable improvements.

Key Responsibilities include:

Portfolio Ownership (Complexity & Impact):
Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.

Advanced Investigation & Validation:
Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.

Escalation & Negotiation Support:
Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.

Financial Impact & Controls Awareness:
Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.

Documentation & Case Management Rigor:
Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decision-making.

Cross-Functional Partnership:
Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.

Trend Analysis & Reporting:
Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.

SME & Continuous Improvement:
Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.

Mentorship:
Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.

Your Role as a Leader

We believe in empowering our people to be leaders at all levels. Individuals are expected to:

• Actively seek developmental opportunities and share knowledge with others.

• Build cooperative and respectful working relationships.

• Understand stakeholder goals and align priorities accordingly.

• Take accountability and collaborate effectively to deliver results.

• Communicate clearly and influence cross-functional teams positively.

• Offer insights based on a strong understanding of business operations.

• Demonstrate integrity and confidence while motivating others.

• Stay aware of industry trends and promote opportunities for improvement.

Requirements

Language Skills: Proficiency in Any Language is desirable to support a global customer base.

Experience: 2—4 years in accounts receivable disputes/deductions, order-to-cash, billing, collections, or related finance operations/analysis.

Process & Financial Statement Acumen: Strong understanding of dispute processes and how credits, write-offs, recoveries, and timing impact financial statements and closing cycles.

Analytical & Root Cause Analysis: Advanced problem-solving ability using structured, data-driven validation.

Systems & Tools (SME): Strong proficiency in ERP systems, dispute tools/portals, and advanced Microsoft Excel.

Independence & Judgment: Ability to manage priorities, recommend outcomes, and navigate approvals for exceptions and escalations.

Communication & Influence: Strong written and verbal communication skills with the ability to influence stakeholders and negotiate professionally.

Working Arrangement: Day-shift role, office-based.