As an IT Desktop Support Engineer, your job responsibilities will cover the following:

- Perform End User Support – Client Management - Perform troubleshooting for client platform related problems.

- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

 - Perform service request related to client platforms.

- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

- Involve in Tech Refresh project

- Perform follow-up with vendor on replacement of hardware. - Perform asset management & update asset records.

- Perform user account management (eg. Create password, reset & delete)

- Perform local server administration to facilitate software distribution & patch management service.

- Manage client platform implementation / upgrade project.

- Ensure deliverables meet service level requirement. Propose and implement action plan when required.

- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

- Submit progress reports to manager in a timely manner.