Job Description: IT Solution Analyst – CGI Malaysia (Client Engagement)

Location: Kuala Lumpur, Malaysia
Employment Type: Full-time
Experience Required: 5+ years

About CGI

CGI is a global IT and business consulting services company. We work with clients to deliver end-to-end services across advisory, systems integration and managed services—helping organizations modernize, secure and operate their technology landscapes with measurable outcomes.

At CGI, you will work alongside experienced consultants and technologists, with the opportunity to make an impact in complex enterprise environments. We value ownership, collaboration, and a pragmatic approach to solving client challenges.

Role Overview

CGI Malaysia is seeking an experienced IT Solution Analyst to bridge business needs and technology delivery for a client’s application landscape. You will gather and clarify requirements, translate them into functional and technical specifications, and partner with delivery teams to design, build, test and support high-quality solutions across the software development lifecycle.

Key Responsibilities

1) Requirements & Solution Definition

·       Gather, analyze, and translate business requirements into functional and technical solutions.

·       Facilitate workshops with business and IT stakeholders to confirm scope, assumptions, dependencies and acceptance criteria.

·       Document end-to-end processes, user journeys, and data flows; identify gaps, risks and impacts across systems.

2) Specifications & Delivery Support

·       Prepare Functional Specification Documents (FSD) and Technical Specification Documents (TSD).

·       Collaborate with developers and architects to produce solution designs, interface specifications and data mappings.

·       Support project delivery activities including estimation inputs, planning, change requests and release readiness.

3) Testing, Training & Post-Go-Live Support

·       Support FUT, SIT, and UAT testing activities (test planning, test cases, defect triage and retest coordination).

·       Conduct user training and provide post-implementation support to ensure smooth adoption.

·       Participate in incidents, service requests and problem management; perform root cause analysis and drive preventive actions.

4) Continuous Improvement

·       Promote documentation standards, traceability and governance across requirements, changes and releases.

·       Identify opportunities to improve processes, usability and performance; support automation of repeatable analysis/reporting where applicable.

Qualifications & Experience

Required

·       Higher Diploma or Degree in Computer Science, IT, Software Engineering, Electronics, or equivalent.

·       Minimum 5 years of experience in IT application development, implementation, and support.

·       Minimum 5 years of experience as a System/Solution Analyst.

·       Strong analytical, problem-solving, stakeholder management and communication skills.

·       Experience with Oracle, SQL Server, and PostgreSQL.

·       Good spoken and written English.

Preferred

·       Experience working in Agile/Scrum delivery with tools such as JIRA/Confluence (or equivalent).

·       Exposure to API integrations (REST/SOAP), data integration patterns, and basic security considerations (roles, access, logging).

·       Hands-on understanding of application support operations (ITIL practices: incident/change/release).

Strong Advantage

·       Knowledge of C#.NET, Java, Mendix, and/or PL/SQL.

·       Experience producing clear, audit-ready documentation and leading cross-team alignment for complex changes.

·       Domain exposure to manufacturing/industrial environments and systems is a plus.

Travel & Work Style

·       Based primarily in Kuala Lumpur with on-site presence as required by the client and project needs.

·       May require occasional after-hours / weekend support for planned changes, maintenance windows, or critical incidents.

·       Comfortable working with global stakeholders across time zones and cultures.

Success Profile at CGI

·       Client-first, outcome-oriented mindset with strong ownership and follow-through.

·       Structured problem-solving and clear communication—able to translate technical complexity into actionable plans.

·       Quality and reliability focus—disciplined with testing, documentation, and operational readiness.

·       Collaborative working style across infrastructure, security, application and business stakeholders.

·       Continuous improvement mindset—automates where possible and seeks pragmatic, scalable solutions.

·       Alignment with CGI’s values, ethics and entrepreneurial culture.