Position Title: Client Services/Customer Support Specialist

Contract Duration: 12 months

Work Mode: Hybrid

Salary : RM 4500 – RM 5000

Work Location: Penang

Job Responsibilities

·         You would be responsible for resolving queries received via emails & phone calls from both internal and external clients.

·         Your additional responsibilities will include triaging billing issues and problems related to client access to our products.

·         You are required to answer inbound calls and resolve/redirect them as per defined processes.

·         We expect you to ensure that the request is being handled within the preset department SLA and closed after client confirmation.

Job  Requirement

·         Graduate/Postgraduate in any background.

·         Excellent written and verbal communication skills.

·         Strong research skills are critical.

·         High degree of accuracy and attention to detail.

·         Ability to multitask in a highly complex, fast-paced environment.

·         Strong organizational skills required to prioritize work and meet established deadlines.