Client Background: MNC

Industry: TPA

Location: Jalan Ampang

Headcount: 2

Tenure: Permanent

Remuneration: Basic

Responsibilities:

·         Serves customers by providing product and service information and resolving product and service problems.

·         Attracts potential customers by answering product and service questions and suggesting information about other products and services.

·         Make decisions, on behalf of ICF, in relation to adjudication of claims under the terms and conditions, client expectations and service level expectations

·         Able to show initiative to take responsibility for own actions and decisions. • Able to make decisions through appropriate actions required to solve queries within guidelines.

·         Engage with stakeholders to:

·         Provide timely and accurate updates and resolutions —

·         Follow up additional information where required without delay

·         Provide outcomes on adjudication process

·         Handle communications with stakeholders in line with agreed procedures and guides for conversations.

Requirement :

• Candidate must possess at least a diploma/ degree in any fields.
• 2 years working experience
• With related customer service experience.
• Good command in English.
• Able to work under tight schedule and pressure.