Strategic Account Support Job Responsibilities:

1. Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

2. Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.

3. Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.

4. Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.

Job Requirements:

1. Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major.

2. Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.

3. Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.

4. Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.

5. Excellent communication and coordination skills with the ability to deliver exceptional services to clients and effectively promote cross-department collaboration.

6. Proven ability to decompose project goals, control project processes, and ensure successful implementation.

7. Proficiency in Chinese is preferred.

Additional Information:

• Hybrid working mode

• Working Hours: 9:00 AM – 6:00 PM

• Office conveniently located near public transport access

• Salary Range: RM 7,000 – RM 10,000 (depending on experience)

Benefits:

• Medical insurance (outpatient & inpatient)

• Wellness reimbursement

• On The Spot Award (employee of the month)

• Long Service Award

• Birthday gift voucher

• Leave encashmen