Key Responsibilities

• Provide 1st-level technical support for end users’ PCs, laptops, and handheld devices via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, network, and printer-related issues.
• Set up and configure desktops, laptops, mobile devices, and peripherals.
• Monitor and maintain computer systems and networks.
• Perform basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired/wireless networking, and firewall devices.
• Manage user accounts, permissions, and access control (e.g., Active Directory, email systems).
• Maintain IT asset inventory and ensure accurate documentation.
• Coordinate with end users and vendors for IT system support and troubleshooting.
• Escalate complex issues to higher-level support or vendors as necessary.
• Ensure all support tasks meet SLAs and comply with company policies.

• Minimum 1–2 years of experience in the IT industry or a similar role.
• Ability to work flexible shifts, including standby and night shifts.
• Willingness to travel to sites for work.
• Proficiency in Mandarin for communication with stakeholders and clients.
• Diploma/Degree in Computer Science, IT, or related fields.
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts.
• Basic understanding of IT infrastructure, networks, and servers.
• Good oral and written communication skills with high attention to detail.
• Strong customer service orientation with a positive attitude.
• Team player with a strong sense of responsibility and urgency.
• Strong analytical thinking and problem-solving skills.
• Ability to provide 2nd/3rd-level technical support is an added advantage.