Job Title: Compliance Administrator

📍 Location: Bangsar, Kuala Lumpur (Level 10, Tower B, Menara UOA Bangsar, No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur)
📌 Employment Type: Permanent | Full-Time
🌐 Company: Melaleuca Malaysia
🗣 Languages Required: English, Bahasa Melayu & Mandarin (spoken, written & read)

About the Role

We are seeking a detail-oriented and proactive Compliance Administrator to join our team. This role plays a key part in ensuring compliance with company policies, regulatory requirements, and social media guidelines.

The ideal candidate is fluent in English, Bahasa Melayu, and Mandarin and brings proven experience in compliance, fraud management, or legal services.

Key Responsibilities

• Manage, monitor, and standardize the compliance function of Melaleuca Malaysia.

• Ensure all company-related social media content complies with established guidelines.

• Identify, investigate, and remove prohibited online listings of company products.

• Conduct compliance training sessions for Marketing Executives.

• Collaborate with leaders and cross-functional teams to provide compliance expertise.

• Investigate compliance breaches, ensure timely resolution, and maintain accurate records.

• Prepare daily, weekly, and monthly compliance reports for management.

• Liaise with Melaleuca Home Office Compliance Team on case updates.

• Develop compliance tools, training materials, protocols, and official letters.

• Perform scheduled compliance reviews (monthly, quarterly, yearly).

• Recommend process improvements to strengthen compliance standards.

Requirements

Must-Have:

• Minimum 3 years’ experience in compliance, fraud management, or legal services.

• Strong proficiency in English, Bahasa Melayu, and Mandarin.

• Diploma in a related field (experienced candidates without tertiary education may be considered).

Good-to-Have:

• Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.

• Ability to work independently with minimal supervision.

• Flexibility to work beyond normal hours for urgent cases.

• Willingness to travel when required.

Working Arrangement & Benefits

• Working Days/Hours: Monday – Friday, 9:00 AM – 6:00 PM (flexible for urgent cases).

• Team Structure: Reports to Compliance Manager | Small team of 2 within Customer Service Department (58 members).

• Company Size: ~107 employees nationwide.

• Probation: 3 months.

Benefits:

• Annual Leave: 14 days (increases yearly up to 21 days).

• Medical Leave: 14 days | Hospitalization: 60 days.

• Additional leave (Compassionate, Marriage, Paternity, etc.).

• Mileage claim: RM0.80/km (car), RM0.40/km (motorbike).

• Group medical & personal accident insurance (employee & legal spouse).

• Dental & optical coverage: RM600/year (employee).

• Monthly product vouchers: RM450 (upon confirmation).

• Performance-based increments & bonuses.

• Long Service Awards (from RM1,500 + plaque + certificate).