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Responsibilities:
- Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
- Investigate critical alerts and restoring normal operations.
- Document and track network issues, contributing to a knowledge-based system.
- Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
- Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
- Assess the potential impact of maintenance activities on nodes
- Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
- Participate in projects
- Provide support via email, web portals, and occasionally over the phone.
- Collaborate with escalation teams to resolve service issues efficiently.
- Adhere to company processes and undertake additional duties as needed.
Requirements:
Malaysians only.
Bachelor’s degree in Computer Science/Information Technology, or equivalent.
Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.
Experienced level: 0-3 years
Open to Fresh graduates; internship experience in NOC/IT support, or enterprise technical support roles is a plus.
Ability to work 12-hour rotating shifts, including weekends & Public Holidays.
Proficiency in English (written and spoken); Mandarin is a plus.
Strong analytical and problem-solving abilities. |
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