Job Scope:
• Serves customers by identifying their needs and engineering adaptations of products, equipment, and services.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
• Provides product, service, or equipment technical and engineering information by answering questions and requests.
• Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.
• Prepares cost estimates by studying all related customer documents.
• Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Submits orders.
• Develops customer’s staff by providing technical information and training. |
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