Client Background: IT solutions provider in Malaysia, established in 2005. With a strong presence nationwide, deliver innovative and reliable IT, network, cloud, and outsourcing services to over 1,000 clients over 20 years across diverse industries.

Industry : IT Services & IT Consulting

Location: Petaling Jaya, Selangor & Jelutong, Penang

Headcount: 2 (for each location)

Position Title : Senior System Engineer

Tenure: Permanent  

Remuneration: Basic + allowances + OT

Job Description:

·         Design, implement, troubleshoot, analyze, support, and maintain a range of systems, including Windows servers, virtualization platforms, OS performance tuning, Active Directory, and backup/restore solutions.

·         Collaborate closely with clients and vendors to resolve issues, monitor project schedules, and assess technical support needs.

·         Provide technical support to the sales team and ensure customer infrastructure issues are resolved professionally and on time.

·         Troubleshoot and resolve system infrastructure issues within the agreed SLA.

·         Manage project planning, track timelines, and provide timely status updates to stakeholders.

·         Prepare and compile comprehensive project documentation.

·         Implement and configure solutions such as VMware, Hyper-V, Microsoft Exchange Server, Microsoft 365, and backup tools.

·         Work effectively under pressure and be available for after-hours or midnight standby when required. 

Job Requirements:

·         Minimum 2 years of relevant working experience.

·         Strong troubleshooting skills in Microsoft Windows Server OS, VMware/Hyper-V, backup solutions, and server/storage systems.

·         Solid knowledge and hands-on experience with WINS, DNS, DHCP, NFS, LDAP, and security management.

·         Proven experience in designing, supporting, and maintaining Microsoft Active Directory and Microsoft 365 environments.

·         Familiarity with backup solutions such as Veeam and StorageCraft Disaster Recovery.

·         Knowledge of SAN, iSCSI, and NAS solutions.

·         Experience with Microsoft Azure or Dell enterprise solutions is an added advantage.

·         Excellent written and verbal communication skills with strong attention to detail.

·         High level of dedication to service excellence and customer satisfaction.

·         Positive attitude, proactive approach, and strong team collaboration skills.

·         Willingness to work after office hours and on standby duty as needed.