Position: Customer Service ( Mandarin Speaker)
Tenure: Permanent

Salary : RM 3400 4700

Working Location : Klang Valley

Responsibilities:

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Communicate effectively with clients through various channels, including email, phone, and Live Chat.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Proactively identify and resolve issues to ensure client satisfaction.
• Analyze client feedback to identify areas for improvement and implement solutions.

Requirements:

• Possess a diploma or higher educational qualification.
• Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
• Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.
• Strong interpersonal and communication skills.
• Good command of English and Mandarin, both spoken and written, required to serve Mandarin-speaking clients.