Client Industry: Pawn Shop

Location: Ampang, Selangor

Key Responsibilities:

Responsible for overseeing the daily operations, managing staff, and ensuring excellent customer service. Your role includes appraising pawned items, handling financial transactions, maintaining inventory records, and ensuring compliance with Malaysian regulations. You will lead a team to meet sales targets, manage risks, and maintain security protocols.

Operations & Inventory Control

• Oversee daily operations, ensuring efficient and smooth functioning of the pawn shop.
• Oversee loan contracts, interest tracking, forfeiture, and redemption processes.
• Ensuring proper storage and security.

Loan & Pawn Transactions Supervision

• Verify item authenticity and evaluate loan amounts.
• Approve high-value loans or special cases thatrequire management decisions
• Evaluate and approve pawn loans based on item appraisal and risk assessment.

Staff supervision & Training

• Recruit, train, and manage staff members, setting performance goals and conducting evaluations.
• Provide ongoing training to staff on appraisal techniques, customer service, and compliance regulations.

Sales & Revenue Growth

• Meet or exceed sales and revenue targets.
• Analyze store performance metrics and implement improvements.
• Manage cash flow, deposits, and financial records.

Key Requirements:

• Minimum SPM (Sijil Pelajaran Malaysia) or equivalent.; associate or bachelor’s degree preferred.
• Prior experience in retail or pawn shop management.
• Knowledge of pawn regulations and product valuation.
• Strong interpersonal, communication, and leadership skills.
• Basic accounting and computer literacy.
• Fluent in Bahasa Malaysia and English. Mandarin or Tamil is a plus.
• Ability to multitask and work in a fast-paced environment.

If you are interested in this position, you may apply directly by clicking “Apply” button directly or you may apply through our website https://eps.my/jobseekers/