Client background:

OUR CLIENT ENGAGED IN THE BUSINESS OF SOFTWARE DESIGNING AND OTHER BUSINESS RELATING TO COMPUTER

Tenure: Permanent

Industry: Software

Location: KL

Remuneration: -

• Basic salary + Bonus
• EPF & SOCSO
• Annual leave, medical leave and hospitalization leave
• Medical benefits

Responsibilities: - 

As an Client Success Executive,

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

Your responsibilities will include,

• Support overall relationship with a portfolio of clients, which includes

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

• Liaise with different internal stakeholders — Sales, Partnerships, Operations

and Development teams to ensure an exceptional client delivery experience

• Communicate effectively with both internal and external senior-level

management tounderstand customer needs, maximize retention and growth, and

communicate learnings

• Maintain existing customer success metrics and data while looking for ways to

constantly optimize internal processes

• Analyse and prepare reports for client reporting and internal management review

• Recommend initiatives for increasing customer lifetime value. Identity and

recommend upsell or cross sell opportunities

• Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc

• Support in marketing activities (e.g coordinating events etc) when required

Skills which will enable you to be a strong performer in this role are,

• You communicate clearly. You write well. You are precise and can explain things

over the phone, e-mail, chat or in person

• You are pro-active. You have a “can-do” attitude. You take ownership of the tasks

and clients assigned to you

• You are a team-player. You recognise that the quality, speed and accuracy of your

work impacts the work done by the rest of the team

• You are creative and enjoy solving problems. You love to learn new things

everyday yet remain cool under pressure

• You are interested in technology and innovation. You like the start-up culture and

can match up to the pace of work

• You are a hustler. You are resourceful. You get the job done!

• Min 2-4 yrs of experience in client success in SAAS/HRMS/IT/Technology companies only