Job Summary:

To provide end-to-end sales support role — you’ll be involved throughout the sales process, from handling customer inquiries to assisting with order fulfillment and post-sales support, working closely with the sales team to ensure a smooth experience for the customer. It’s not a direct sales role, but it plays a key part in the overall sales cycle.

Job Scope:

• Answering inbound sales calls and responding to customer inquiries promptly and effectively
• Proactively reach out to existing customers to identify new sales opportunities
• Collaborate with the sales team to develop and implement sales strategies
• Provide accurate and up-to-date information about our products and services
• Responsible for order fulfillment process, invoicing, and other administrative sales tasks
• Maintain detailed records and reports on sales activities and customer interactions
• Identify and address customer concerns, ensuring a positive experience

Requirements:

• Min 3 years of experience in an inside sales or customer service role, preferably within the Administration & Office Support or Client & Sales Administration industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Proficiency in Microsoft Office, SAP B1 and customer relationship management (CRM) software
• A customer-centric mindset and a commitment to providing exceptional service
• Ability to work efficiently in a fast-paced, target-driven environment