Client Background: MNC Company

Industry : Manufacturing

Location: Johor Bahru, Johor

Headcount: 1

Position Title : Service Engineer

Tenure: Permanent

Remuneration: RM4,000 – RM5,000

Responsibilities

Realize Repair

·       Analyze mistakes independently. Identify needed spare parts, agree and arrange on order with customers.

·       Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)

·       In case of escalation agree on interim solutions with in-house service and management and discuss with customer.

·       Agree on solutions with experts from own area and RSC Singapore.

·       Provide documentation of carried out service application.

Implementation

·       Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.

·       Carry out machine take over with end customers, if necessary carry out customer programs and carry out in vote with management or in-house service special adaptations.

·       Carry out customer installation with security instruction.

·       Provide documentation about introduction, installation feedback for quality management.

·       Realize service training need for customers and inform Trumpf in-house service.

Preventive Servicing

·       Carry out preventing servicing due to given servicing list.

·       Carry out servicing after complexity.

·       Advice customers about necessary repair point, if necessary agree on spare parts with customer and order them. Carry out further actions. Document servicing.

·       Provide servicing check list, actualize and adapt it.

Rebuilding and Retrofitting

·       Carry out rebuilding’s and retrofitting.

·       Carry out Service-Updates and data protections.

·       Consult customers concerning technical innovations.

Product Care

·       Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

·       Train new employees, recognize training needs and pass on to management.other duties

·       If necessary carry out operator and servicing training.

·       Recognize need in aid or devices and support realization.

·       Provide rebuilding instructions and training documents, update and if necessary adjust them.

·       Carry out production assistance with the customer (e.g. find out degree of efficiency)

Requirements :

·       A team-player, with a goal-driven spirit, with an optimistic and persistent attitude, and service experience in handling day to day activities of Service department.

·       It is essential that you have worked in an MNC business, ideally within a matrix structure.

·       Ability to work under pressure and time constraints.

·       Flexibility to travel (inside Asia or Germany HQ).

·       At least 3 years work experience in similar environment/related field will be an added advantage.

·       A professional Engineering qualification in Mechanical/Mechantronic/Electrical Engineering, as Bachelor’s Degree or Polytechnic Diploma or equivalent

·       Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows Based programming tools (QuickFlow; TruControl)