1. Client Order Management:

• Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame.
• If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues.

2. Logistics and Supply Chain Coordination:

• Manage flight and client activities, including planning, scheduling, and tracking shipments.
• Ensure proper handling, storage, and transportation of goods in line with company standards.
• Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery.

3 Quality and Delivery Planning:

• Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations.
• Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards.
• Address client complaints promptly and work towards a resolution.

4. Communication and Coordination:

• Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks.
• Collaborate with other departments to address any issues that might disrupt scheduled operations.
• Assist the admin department with any inquiries related to OBC operations.

5. Documentation and Reporting:

• Prepare and maintain operational reports.
• Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date.
• Provide regular updates and reports to management on operational performance and improvements.
• Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.