Data Operations Executive (5924)

Location: Puchong, Malaysia
Employment Type: Full-Time, Permanent
Working Days/ Hours: Monday – Friday (5-day workweek), Flexible clock-in between 8:00 AM – 10:00 AM (9-hour shift)

Job Summary

We are looking for a Data Operations Executive to join our team in Puchong, Malaysia. The ideal candidate will be responsible for maintaining company databases, coordinating with mall management and tenants on POS system-related matters, and supporting external vendor representatives. The role also involves monitoring project workflows, ensuring adherence to SOPs, and providing timely status updates to Project Managers.

Duties & Responsibilities

• Maintain and update the company database to ensure data accuracy.
• Serve as the primary point of contact with mall management and tenants regarding POS system-related technical matters.
• Provide technical assistance to external vendor representatives and mall tenants on POS interface and sales submission issues.
• Monitor ongoing projects, coordinate team members, and track workflow progress.
• Ensure projects align with standard operating procedures (SOPs) and deadlines.
• Keep track of all project-related paperwork and reports.
• Analyze project risks and recommend improvements.
• Provide timely project status updates to Project Managers and mall management.
• Work with the Project Manager to improve project processes as needed.
• Monitor mall server network connectivity and ensure smooth system operations.
• Take detailed minutes and notes during meetings.
  

Requirements & Qualifications

• Minimum SPM, STPM, Diploma, or higher education in any field.
• Proficiency in English (written & spoken) is required.
• At least 1 year of experience in a related field (preferably in Customer Service, Data Operations, or Project Coordination).
• Strong computer skills with proficiency in Microsoft Office, particularly Excel.
• Good project management skills with the ability to handle complex issues.
• Able to work effectively under pressure and meet strict deadlines.
• Strong problem-solving and multitasking abilities.
• Must be proficient in Vietnamese & English (reading, writing, and speaking).
• Detail-oriented with excellent organizational skills.