Client Background: Global IT service and consulting company that provides wide range of technology driven solution

Tenure: Permanent
Headcount: 1
Location: Bayan Lepas, Penang

Job Responsibilities

• Conduct support operations on day-to-day basis
• In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
• In cooperation with Service Owners, conduct service management operations for local and legacy services
• Strive for continuous improvement to improve service and support operations
• Where agreed, participate to IT Compliance development for own area (Senior Engineer)
• Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
• Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
• Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Skills, Experience and Qualification

• Education – Minimum Qualification: B.Eng. in information technology or master degree
• 3 to 6 years’ experience in IT, with few years’ experience on hands on in Data Centre
• Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.
• IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.
• Willingness to travel, not more than 20% of working time