Position Overview

• Job Title: Japanese Speaking Customer Support
• Location: Malaysia
• Team Size: 2
• Hiring Headcount: 1

Job Responsibilities

• Provide personal account support for Japanese customers regarding credit cards
• Utilize CRM systems and product knowledge for effective customer service operations
• Some agents will work independently after completing the training program
• This role involves managing high-rank credit card services for the Malaysia team.

Requirements

• Experience: 2–3 years in finance or customer service
• Language Skills: Japanese (Native or JLPT N1 level), English proficiency
• Technical Skills: Proficiency in CRM systems and credit card-related knowledge preferred
• Age Range: 35–40 years old below

Compensation & Benefits

• Salary: RM 5,000–6,000 or higher (based on experience and skills)
• Bonus: Equivalent to an average of 3 months' salary depending on company performance
• Working Hours: Monday–Friday, 9:00 AM – 6:00 PM