Position : Call Centre Rep

Company background: Oil and Gas Industry

Tenure: 1 year contract (Renewable Basis)

Working Hour: 8 AM - 5 PM

Working Location: Damansara Height

Salary : RM 3,000 - RM 3,300

Job Description

• Make outbound call to existing and new customers.
• Identify customers’ needs, clarify information, and offer suitable product / solution to customers.
• Follow communication scripts when handling different topics.
• Send out e-mail communications to customers after each successful sign up or as and when required.
• Keep records of all conversations in our call centre database in a comprehensible way.
• Perform data entry and build customers database.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.

Requirements & Skills

• Minimum Degree holder
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.