Key Responsibilities

· Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency.

· Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.

· Proactively identify potential customer issues and implement effective solutions to address them.

· Respond promptly and professionally to inquiries, exceeding customer expectations.

· Manage and resolve VIP concerns or complaints with empathy and a problem-solving mindset.

· Collect, analyze, and share customer feedback to drive service improvement.

· Collaborate closely with team members to ensure seamless service delivery and continuous improvement.

Qualifications

· A diploma/ bachelor's degree is preferred but not required; a customer-centric mindset is essential.

· Proven experience in customer service, preferably in handling VIP or high-value clients.

· Exceptional communication skills in written and spoken English & Mandarin.

· Strong problem-solving skills and the ability to manage challenging situations with composure.

· Tech-savvy and comfortable navigating various digital platforms and CRM systems.

· Outstanding multitasking and time-management abilities, with great attention to detail.