Job Responsibilities :

• Handle processing of customer application forms from all channels.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Verify and process necessary documentation, ensuring compliance with regulatory requirements.
• Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex customer issues or escalate them to appropriate departments for resolution.
• Collaborate with cross-functional teams to address customer concerns and share insights.
• Managing day-to-day tasks associated with delivering exceptional customer support and satisfaction.
  
  

Job Requirement :

• At least 1 year working experience in similar role.
• Candidate must possess at least SPM/STPM/Diploma
• Required skills: MS Word & Excel
• Experience in a call centre or customer support environment is preferred.
• Applicants must be independent, self driven, strong commitments and result oriented
• Good planning, problem-solving, organization skills, strong communication skills, leadership and analytical skills.
• Proficiency in Microsoft Office and CRM systems is an added advantage.
• Ability to handle multiple task on hand and handle high volumes of work.
• Familiarity with FX / CFD industry can be an added advantage.
• Reading and writing in both English and Chinese is a must.
• Candidate fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Candidate fluency in Japanese language writing and speaking can be an added advantage.
• Working location KL area, walk 2 mints to LRT station