Job Descriptions:

·         Oversee and supervise overall operations of service centre across the region.

·         Ensure all standard guidelines and procedures are followed and implemented.

·         Lead, organise and manage day to day function of the service centre to achieve unit intake and target performance set by the management.

·         Increase sales turnover and profitability of the service centre.

·         Handle difficult and serious customer complaints.

·         Meet and exceed KPIs and revenue targets as set by the Company.

·         Prepare monthly reports and conduct meetings to review performance.

·         Address critical problems and suggest prompt solutions.

·         Any other tasks as may be assigned by the superior.