Main Job Responsibilities:

• Provides positive customer support and superior service.
  Leads a design team through full product development and into production.
• Act as a liaison between customers and sales, engineering, manufacturing, quality, and shipping consulting on technical requirements and competencies needed during quoting.
• Provides technical input to help identify and solve project risks that may affect overall project plans and schedules.
• Process requests for quotes and initiate order placement.
• Process customer change requests, and review customer open order reports.
• Investigate and resolve problems related to new orders, shipments of products, discrepant material and billing.
• Maintain customer service records, and associated databases.
• Responsible for contacting customers regarding schedule changes in order to maintain on-time delivery.
• Ensures all documents are of professional quality and that they meet both company guidelines and customer imposed requirements.
• Light to moderate travel to company, customer, and other facilities.
• Ensuring that performance on key business metrics achieves business objectives (revenue growth, margin performance, cost management/PPV, inventory turns, AR management, etc.)
• Ensuring that performance on key customer satisfaction metrics achieves customer objectives (price performance, on-time delivery, quality, etc.)
• Coordination of customer priorities with factory priorities.
• Proactively providing feedback on opportunities for continuous improvement, based on having a solid understanding of engineering and manufacturing processes.
• Interfacing with the customer at a high level and being able to successfully manage key revenue programs.

Knowledge/ Skills / Abilities:

• Requires excellent presentation skills and active listening abilities.
• Requires strong problem solving skills, and the ability to perform within tight time constraints.
• Quick study with ability to come up to speed on current projects quickly.
• Must have working knowledge of multiple engineering disciplines.
• Requires some knowledge of products, technologies, and customer markets.
• Must be able to manage and resolve conflicting product and project requirements.
• Ability to interface effectively with customers, subordinates, peers, subcontractors, and vendors.
• Demonstrated leadership skills and ability to multitask and adjust priorities quickly.
• Must be able to operate with minimal supervision in a manner consistent with corporate goals.
• Excellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.

Preferable to have:

• Knowledge in CNC & Sheet Metal Technical & Products.
• Possess Client Engagement Oriented and Customer Relationship Management with sales skill.