Position : IT Service Management lead

Tenure: 6 months contract – renewable basis

Working location : KL

Working hours: Standard

Salary: RM 5500- RM 6500

Job responsibility

• Lead and coordinate the functional and technical team
• Be client facing/at client site as L2 support to resolve system incident and problem
• Perform solutioning and lead execution for system enhancement
• Escalate to technical team to resolve technical issues and activities
• Stakeholder management – weekly and monthly report

Job requirement

• Experience in IT service management or related field.
• Strong familiarity with BMC Remedy and Helix ITSM technologies.
• Excellent communication and leadership skills.
• Ability to thrive in a fast-paced, client-centric environment.
• Bachelor's degree in Computer Science or relevant field preferred.