Client Company: Cleaning Solution Provider

Location: Kuala Lumpur

Position: Permanent

Remunuration: Basic + Quarterly Incentive + OT Pay

Responsibilities:

• To ensure timely order processing, feed-back and meeting customer delivery expectation.
• Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner.
• Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation.
• Manage documents for job deployment & generate daily report for new PO and sales done.
• Issue service quotation.
• Follow up quotation with customers.
• Follow up Service jobs status with Service Team.
• Invoicing for completed job.
• Send invoices and statement of account to customers.
• Manage parts availability for repair jobs.
• Any adhoc tasks to be assigned.

Requirements & Qualification:

• Experience with CRM system will have better advantage
• At least with 2 years of strong experience in customer care management.
• Strong communication and good attitude on achieving high effectiveness and efficiency.
• MS office application with good understanding or readiness to learn.
• Strong in problem solving, communication, customer handling and decision-making skill.
• Timely reporting and result oriented