Position : Customer Service Representative

Tenure: 1 year contract (Renewable Basis)

Working Hour: 8 AM - 5 PM

Working Location: Damansara Height

Salary : RM 3,000

Job Descriptio

• Make outbound call to existing and new customers
• Identify customers’ needs, clarify information, and offer suitable product / solution to customers
• Follow communication scripts when handling different topics
• Send out e-mail communications to customers after each successful sign up or as and when required
• Keep records of all conversations in our call centre database in a comprehensible way
• Perform data entry and build customers database
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that may better suit client needs.

Requirements & Skill

• Minimum Degree holde
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Proficient with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.