Experience with understanding functional architecture of Success Factor HR system to perform research and resolve basic and complex issues dealing with data especially in time related data
Experience with creating and executing test scripts to confirm system changes and escalate issues and defects
Experience in working in IT, Human Resources, Payroll and/or HR related service functions
Familiarity with the company’s HR and Payroll policies and procedures for global and also sites that they supported.
Meticulous/detailed person
Advanced Microsoft Excel knowledge will be an advantage
Must exhibit strong security and confidentiality practices
Excellent time management and work prioritization, ability to multi-task
Demonstrates strong ability to communicate clearly and successfully through a variety of channels and circumstances.
Demonstrates ability to communicate effectively in English both verbally and in writing.
Adaptive problem solving through applying new methods and concepts to the Service Center (for example, new processes and/or technical solutions).
Strong process and procedure orientation with the ability to apply continuous improvement methods.
Strong analytical skills
Must be customer-focused and comfortable working with a diverse group of people and able to work effectively within a team.
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