Job Title: Japanese Customer Service Specialist (EC Project)

Company Background: BPO Industry

Location: KL or Bayan Lepas, Penang

Employment Type: Permanent

Responsibilities:

• Provide exceptional customer support by promptly addressing inquiries through various communication channels, including chat, email, and phone.
• Craft personalized and thoughtful responses tailored to each customer's needs and concerns.
• Act as a frontline filter by triaging incoming requests and identifying recurring issues to escalate to the team for further analysis.
• Identify, replicate, and meticulously document software bugs, ensuring clear communication with the engineering teams for resolution.
• Actively collaborate with the team to meet and exceed performance goals and contribute to overall success.
• Foster a culture of knowledge sharing, mentorship, and contribute to documentation efforts to enhance team and company learning.

Requirements:

• Opens for Japanese native who has minimum of 1 year of prior experience in customer service, preferably in a related field.
• Proficient computer skills and the ability to adapt to various software tools.
• Strong multitasking abilities to handle concurrent customer inquiries efficiently.
• Demonstrated ability to remain composed and effective in emergency situations.
• Commitment to maintaining strict customer confidentiality.
• Adaptability to thrive in a fast-paced environment and work well under pressure.
• Punctuality and reliability in adhering to work schedules.
• Consistent achievement of performance metrics set by clients.
• Exceptional interpersonal skills to handle challenging customers and situations effectively.
• Strong ability to engage with a diverse range of customers.