• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Respond promptly and politely to chat inquiries from clients.
• Conduct necessary research to resolve platform issues and provide solutions.
• Make suggestions for improving the chat support process.
• Record and report client inquiries.
• Receive training on the chat support process and utilize that training in carrying out tasks.
• Collect client feedback to improve our services.

• Excellent communication skills, with the ability to explain things clearly and politely.
• Familiarity with social media platforms and strong problem-solving skills.
• Prior experience in chat support is preferred. But Fresh Graduates are also applicable.
• Opens for Korean/Japanese Native and Local speakers
• English language proficiency is preferred.
• Working hour: 24/7 operation hours, rotational shift

관심 있는 분은 이력서를 첨부하여 아래 연락처로 연락주시기 바랍니다. 

We are hiring Korean Native who is willing to work in Malaysia. If you are interested in any opportunity in Malaysia, please apply from this website (takes to 2-3 minutes). We will contact you shortly.

EPS Consultants