Client Background: Manufacturing
Industry: Precision and Metal Industry
Location: Nusajaya, johor
Position Title: Senior Customer Quality Engineer
Working Schedule : 5.5 days per week
Remuneration: RM 4,500 – RM 6,000Basic Salary plus company benefits (dental and medical)
· Facilitate communication between factory and customers, on quality related matters.
· Liaise with customer on technical issues and be the point of contact for customer's SQE.
· To review customer requirements and hold communication to brief internal team on the requirements.
· Co-ordinate and verify corrective action or 8D report on customer complaints and reply within the stipulated timeline.
· Liaise with customer on quality related issues and visit customer if necessary.·
· Assume the role of customer’s representatives.
· Liaise with operations, QA/QC & Engineering on engineering evaluation and data analysis due to quality issues.
· Handle and responds on customer quality issue such as external CARs/8D RMA(product verification, liaise within house QA/QC &Operation on product disposition.)
· Co-ordinate and attend customer visits.
· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechanical), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical), Engineering (Others) or equivalent.
· At least 5 year(s) of working experience in the related field is required for this position.·