Position: Japanese/Korean Speaking Team Lead (Content writing project)

Client Background: Global BPO Company

Location: Kuala Lumpur

Remuneration: up to RM12,000 +  KPI allowance

Responsibilities:

·       Managing a team of 20 to 25 FTE'

·       Client/Customer/People Management

·       Drive Performance in the team to meet targets

·       Manage the daily team activities and ensure the daily operations run smoothly.

·       Drive Team adherence and manage monthly scheduling.

·       Handling Escalations

·       Manage key business metrics like SLA's and CSAT

·       Run reports & conduct a thorough analysis of SLA misses.

·       Drive Continuous Improvement in the team along with metrics improvement

·       Generate dashboard and scorecards for the Team for review.

·       Performance management and appraisals for the entire Team.

·       Weekly Reviews to the Management on key deliverables.

·       One-One with the team and scheduled Monthly Team meetings.

·       Feedback and Coaching

·       Knowledge management for the team and quality control

·       Apply performance management strategies - action plans, BQ planning

·       Responsible for people/employee career development

Requirements:

• Excellent communication skills, with the ability to explain things clearly and politely.
• Familiarity with social media platforms and strong problem-solving skills.
• Prior experience in Team Leader experienced.
• Opens for Japanese/Korean Native who can speak B2 English level
• English language proficiency is preferred.
• Working hour: 9:00am-18:00pm

If you are interested in this opportunity or, having any questions, kindly reach me out.

shunta.takai@eps.my

Shunta Takai | EPS Consultants Malaysia