Customer Contact, Analyst
Posting Date : 17 Nov 2022 | Close Date :15 Feb 2023


Client Background: Leading insurer in Malaysia, where we have been privileged to do business since 1948. We offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement and Family Takaful products to meet our customers’ protection and financial security needs at every life stage.

Industry: Finance service industry

Location: KL

Headcount: 20

Tenure: Contract basis

Remuneration: basic

Responsibilities:

1.     To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing

2.     To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.

3.     To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.

4.     To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.

5.     To promote/cross-sell the company’s product and services pro-actively when opportunity arises.

6.     Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Requirements:

v  Preferably Degree / Diploma holders with relevant experience, however, fresh graduates are encouraged to apply.

v  Demonstrated experience in customer service

v  Passion for excellence with respect to treating and caring for customers

v  Highly developed sense of integrity and commitment to customer satisfaction

v  Ability to communicate clearly and professionally, both verbally and in writing

v  Possess a strong work ethic and team player mentality

v  Ability to handle and manage customer complaints

v  Has a pleasant, patient and friendly attitude

v  Strong decision making and analytical abilities

v  Strong detail orientation and communication/listening skills

 

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

 


Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur