Customer Service (Concierge) - open for fresh graduate 24/7 shift
Posting Date : 23 Sep 2022 | Close Date :22 Dec 2022


Job Description:

  • Engage lifestyle partners in shopping, hospitality, travel and other industries to assist in requests and program requirements.
  • Providing high quality Customer Service to high valued customers.
  • Following SOPs while assisting customers in their requests.
  • Using company resources and other channels to assist in fulflling requests.
  • Assist professionally in written and verbal communication.
  • Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
  • Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary).

Requirements: -

  • Related customer service experience or contact center exposure would be an added
  • advantage.
  • Experienced in lifestyle, travel or hospitality industry is a plus.
  • Customer centric approach and attitude.
  • Excellent Communication Skills in both verbal and written form.
  • Interest in travel, luxury, hospitality, lifestyle etc.
  • Resourcefulness to fulfill customer requests.
  • This position is a 44-hour work week with shifts, Monday to Sunday

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

 


Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur