Operation Executive (Concierge)
Posting Date : 23 Sep 2022 | Close Date :22 Dec 2022


Client Background:

Our client is an established multi-award winning data technology provider that specializes in Analytics, Big Data, Machine Learning and Artificial Intelligence. Their business is to help clients manage, make sense of and derive useful insights and information from the vast amounts of structured and unstructured data at their disposal. They are focused on bridging the gap between business and technology, and in doing so, providing an exceptional and positive experience to customers of various markets.

Industry: Information Technology

Location: Petaling Jaya

Headcount: 4

Tenure: Permanent

Job Description:

  • Engage lifestyle partners in shopping, hospitality, travel and other industries to assist in requests and program requirements.
  • Providing high quality Customer Service to high valued customers.
  • Following SOPs while assisting customers in their requests.
  • Using company resources and other channels to assist in fulflling requests.
  • Assist professionally in written and verbal communication.
  • Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
  • Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary).

Requirements: -

  • Related customer service experience or contact center exposure would be an added
  • advantage.
  • Experienced in lifestyle, travel or hospitality industry is a plus.
  • Customer centric approach and attitude.
  • Excellent Communication Skills in both verbal and written form.
  • Interest in travel, luxury, hospitality, lifestyle etc.
  • Resourcefulness to fulfill customer requests.
  • This position is a 44-hour work week with shifts, Monday to Sunday

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

 


Sub Specialization : Others;Any
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Selangor