Junior IT Production Support Engineer - AS400/ Open System
Posting Date : 22 Sep 2022 | Close Date :21 Dec 2022

Position: GIPS- Junior IT Production Support Engineer (L1)

Tenure: 1 Year contract with Renewable basis

Working Hours: Standard

Salary: Open for negotiation

Location: Kuala Lumpur

Job Responsibilities

  • Perform special events monitoring like ecommerce merchant’s sale and regular updates to stakeholders
  • Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
  • Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management
  • Prior hand-on production support experience of OPEN Systems or AS/400 — might ask to write or show during interview
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Timely execute start-of-day, end-of-day and intraday proactive checks for applications
  • Willing to work in onsite shift-support model
  • Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
  • Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)


  • Platform: "Must Have OPEN System, AS/400, MAINFRAME"
  • Language: "Good To Have SQL queries and parsing logs"
  • Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe
  • Hands-on experience in writing SQL queries and parsing logs for issue investigation
  • Strong written, oral communication skills and able to manage user / vendor / customer
  • Work-proficient English level. Technical Service Desk or Level 1 Production Support, 24X7 shift model, good to have experience in supporting banking, payment & finance applications
  • Primary skill: Operation Management

Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Contract
Minimum Experience : 1 Year
Work Location : Kuala Lumpur