Support Analyst (Point of Sales)
Posting Date : 30 Jul 2020 | Close Date :28 Oct 2020

Client Background: IT MNC Company

Industry: IT

Working Location: Q Sentral

Headcount: 1

Position Title: Support Analyst (POS)

Tenure: Permanent

Remuneration: (Depend on years of experiences & interview performance)

Time Pattern:  Normal (8am-6pm)


  • Delivering 2nd and 3rd line of support to customers.
  • Handles escalations from the 1st / 2nd line of support.
  • Administer issue logging and ensuring response and resolutions service levels are fulfilled.
  • Work in a 24 hours / 7 team supporting customers around the globe.
  • Occupational Health and Safety is adhered at all times.
  • Demonstrates the ability to analyze, troubleshoot and resolve complex system issues within a timely duration. This will be assessed as part of the individual key performance index (KPI).
  • Communication is crucial. Expectation of high standards and maintaining professional conduct when communicating with customers, partners and internal teams.
  • Creating and maintaining updated knowledge-based documentations.
  • Work with cross-functional teams to ensure escalated issues are consulted with accurate resolutions, where necessary.
  • Accurate and timely delivery of information in communicating to the customers, support partners and internal teams.


  • Relevant Tertiary qualification: Minimum bachelor's degree in computer science, information systems or equivalent.
  • 3+ years’ Service Support experience in IT environment providing application or system support.
  • Knowledge of Retail Automation Systems (POS).
  • Excellent attitude and willingness to learn.
  • Analytical mind and problem-solving aptitude.
  • Ability to document and troubleshoot errors.
  • Excellent communication skills both written and verbal in English.
  • Possess good interpersonal skills.
  • Strong organizational skills.
  • Working knowledge of test management system and SQL.
  • SQL and XML language exposure and knowledge to an intermediate level.
  • Experience in using a problem management system.


If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.


Sub Specialization : Information Technology;Business/ IT Analyst
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Kuala Lumpur