Account Manager-(Vietnamese Speaking)
Posting Date : 29 Jul 2020 | Close Date :27 Oct 2020


Client Background: Financial Trading

Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur

Tenure: 1-year contract (Renewable based on performance)

Remuneration: 4000 MYR (Basic) + Performance Bonus + Flight Ticket

The Responsibilities of the Role: -

·         Handle outbound calls and emails relating to trading and investment opportunities.

·         Responsible to attend to VIP customer’s enquiries and requests via phone and emails.

·         Promote and offer program features and benefits to Potential customers

·         Contact Potential customers and explain to them the benefits of becoming VIP

·         Stay in touch with VIP customers and make sure they do not face any problem.

·         Organise training sessions online

·         Strike the right balance between the needs of the customers and the company

·         Delivering high quality, accurate and prompt service to VIP customers meeting or exceeding respective service levels and turnaround times

·         Complying with the relevant regulations, internal policies and procedures in the service delivery

·         Educate VIP customers on new products, trading trends and how it will add value to the customer

·         Establish a trusted advisor relationship, gathering product feedback and helping VIP customer’s plans to maximize their benefit with new feature releases

·         Manage VIP customer’s complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process

·         To capture all relevant information and feed it into CRM

·         Any other task(s) as assigned by management.

 

Requirements

·         NATIVE Vietnamese speaker (fluent) and good command of English

·         Experience in a similar position in the forex/commodities industry would be an advantage

·         Possess initiative, able to work independently and as a team.

·         High level multi-tasking is required

·         Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

·         Working 5 days in a week based on roster (Mon-Sun : 12pm-8:30pm)

 

 

Interested Candidate Kindly Upload Your Update Resume and Click “Apply”

 


Sub Specialization : Others;Any
Type of Employment : Contract
Minimum Experience : 1 Year
Work Location : Kuala Lumpur