Client Background: Financial Trading
Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur
Tenure: Contract 1 year (Renewable based on perormance)
Remuneration: Up to RM 3700 + Allowances
- Manage customer’s enquiries and complaints about the company product via calls, emails and ticketing system.
- Investigating & solving customers’ escalated problems promptly.
- Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Taking ownership to complete necessary research and customer follow up to ensure resolution.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Other related tasks assigned.
- Applicant must possess Bachelor Degree
- At least 1 years’ experience in a customer service environment.
- Proficiency in written and spoken English & Mandarin
- Computer literate with knowledge of MS Office application.
- Customer-oriented and possess positive working attitude.
- Good communications and interpersonal skills
- Ability to listen and active problem-solving skills
- Possess initiative and strong ability to work under pressure in a fast-paced environment.
- Willing to work in a 24/7 (Rotation shift working hours) when requested
If you are interested, kindly update your resume and click “Apply”