Customer Support Office-Mandarin Speaking
Posting Date : 01 Apr 2020 | Close Date :30 Jun 2020


Client Background: Financial Trading

Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur

Tenure: Contract 1 year (Renewable based on perormance)

Remuneration: Up to RM 3700 + Allowances

 

Responsibilities:

  • Manage customer’s enquiries and complaints about the company product via calls, emails and ticketing system.
  • Investigating & solving customers’ escalated problems promptly.
  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
  • Taking ownership to complete necessary research and customer follow up to ensure resolution.
  • Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
  • Other related tasks assigned.

 

Requirements:

  • Applicant must possess Bachelor Degree
  • At least 1 years’ experience in a customer service environment.
  • Proficiency in written and spoken English & Mandarin
  • Computer literate with knowledge of MS Office application.
  • Customer-oriented and possess positive working attitude.
  • Good communications and interpersonal skills
  • Ability to listen and active problem-solving skills
  • Possess initiative and strong ability to work under pressure in a fast-paced environment.
  • Willing to work in a 24/7 (Rotation shift working hours) when requested

If you are interested, kindly update your resume and click “Apply”

 


Sub Specialization : Others;Any
Type of Employment : Contract
Minimum Experience : Fresher
Work Location : Kuala Lumpur