Service Delivery Consultant
Posting Date : 01 Apr 2020 | Close Date :30 Jun 2020


Client Background: IT Service Provider

Industry: IT, Marketing & Distribution

Location: SS15, Subang Jaya

Headcount: 1

Tenure: Permanent

Remuneration: Basic Salary + Allowances (Car Maintenance, Mobile, Laptop) + Mileage Claims 

Responsibilities:

·         Deliver technical support and onsite field services

·         Perform installation, configuration and maintenance task

·         Identify errors, technical problems and determine proper solutions while providing exceptional service and customer support

·         Report and interface with senior management

·         Communicate and coordinate proficiently with customer requirements

·         Provide long-term process/service improvement measures and plans.

Requirements:

·         Bachelor Degree in Computer Information Systems or related field.

·         Minimum 3 years of working experience in related field

·         Good verbal and written communication skills

·         Able to work under pressure and odd hours

·         Positive work attitude, work on minimum supervision and active team player

·         Good coordination skills and self-starter

·         Wiling to travel (mobile)

·         Willingness to learn& acquire new approaches, skills and constantly update knowledge in their area of expertise

·         Ability to prioritize effectively and work with sense of urgency

·         Effectively communicates with teammates and managers

·         Excellent troubleshooting skills

·         Good vision of situations and ability to size them up appropriately

·         Operations Management (e.g. change management, problem management, incident management and etc)

·         Customer Engagement (customer focused and can handle customer effectively. Also very resourceful and possess a strong initiative)

·         Technical Requirements:

o   Commodity Server Hardware (eg Rackmounts, Blade and Enclosures)

o   Operating Systems (Windows, Red Hat, CentOS, SLES, AIX, HPUX, Solaris)

o   Virtualization Technology (VMware / Hyper-V)

o   Storage Arrays (HP 3PAR, HP MSA, IBM Storwize, IBM DS, NetApp)

o   San Switches (Brocade, MDS)

o   Backup technologies  (Commvault, TSM & HP Data Protector)

o   Good knowledge of Hyper Converged Infrastructure architectures.

o   Good knowledge of Commercial Cloud Platform operation eg Amazon Web Services or Microsoft Azure

o   VMWare VCP Certification or Training will be a plus

o   Storage, Backup and Middleware training or certification will be a plus

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

 


Sub Specialization : Information Technology;IT Infrastructure;Service Delivery
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Kuala Lumpur
Salary Range : Basic Salary + Allowances (Car Maintenance, Mobile, Laptop) + Mileage Claims