Customer Support Executive (Indonesia native/ Thai native/ Vietnamese native/ Mandarin speaker)
Posting Date : 18 Nov 2020 | Close Date :01 Mar 2021


Client Background: Established MNC

Industry: Provide services for direct transactions in the international foreign exchange market. Brokerage Firm.

Location: Kuala Lumpur

Headcount: 5

Tenure: Permanent (Base on working permit)

Remuneration: Basic + Allowance + attractive benefit scheme

Responsibilities:

  • to ensure operating systems are functioning properly and report to Senior of shift if it fails;
  • to process client's request via phone call, live chat, service desk, email;
  • to update clients on their request status accordingly;
  • to constantly verify documents submitted by client within specific region on hourly basis
  • to attend all seminar scheduled by the company for the employee;
  • to answer clients questions related to the company product via live chat, phone and email;
  • to escalate clients' requests and complaints to appropriate specialists;
  • to gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement;
  • to follow up all operational issues;
  • to perform other tasks assigned by management within the competence.

Requirements:

  • Languages: Native speaker for specific region (Thai /Indonesia/ Vietnam/ China), English — fluent;
  • Degree of Higher education;
  • Minimum 2 year of working experience in customer service;
  • Open to fresh graduates too (Thai/ Vietnamese/ Indonesia/ China native)
  • Skilled PC user;
  • Basic mathematical skills.
 


Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur