Customer Service Analyst – Thai Speaking
Posting Date : 20 Jan 2020 | Close Date :19 Apr 2020


Client Background: US-Based MNC

Industry: Shared Services Centre

Location: Petaling Jaya

Headcount: 1

Tenure: 1 year contract

Responsibilities:

·         Point of contact between the company's internal or external customers.

·         Manage inbound and outbound calls from internal and external customers.

·         Manage daily receiving of customers’ Purchase Orders via email (group mailbox), fax and Non Verbal Communication Tools (NVCT).

·         Manage Electronic Data Interface (EDI) Orders and troubleshoot on Idoc error.(Where Applicable)

·         Process purchase order received and NVCT request on timely manners.

·         Push out Delivery Order and send Picking List or Delivery Note communication to Affiliate Logistics Service Provider.

·         Perform Manual Post Goods Issue

·         Perform Manual billing (where applicable)

·         Process and follow-up on dispute case or open issues.

·         Follow-up with replenishment team on stock out or safety stock and advised customer accordingly

·         Escalate issues immediately to supervisor following 24:48 hours rule

·         Run and analyse daily reports (open orders, credit adjustment, delivered not shipped, shipped not billed, billed not booked).

·         Follow-up on open orders or back orders to ensure customers received their goods.

·         Update day to day activities in daily trackers (i.e.O2C trackers, email trackers, issue trackers).

·         Perform daily filing for record retention.

·         Strictly compliance with SOX and company business requirement.

·         Perform weekly Operational Controls (OCM), record findings and follow up on mitigation control.

·         Perform Monthly OCM & SOx Reports on EOM and EOM+1 and ensure all supporting documents are provided and adequate for review.

·         Scan and upload monthly EOM reports to O2B collab site in a timely manner.

·         Preparation of Governance Meeting slide and active participation in the meeting.

·         Participate in Department Projects and company events.

·         Ad hoc project work as required.

Requirements:

·         Diploma/Degree in Accounting/Business/Finance or equivalent.

·         Proficiency in English & Thai (Spoken and Written).

·         Proficiency in Microsoft Office software (Excel, Word etc.)

·         Two (2) to three (3) years of experience with minimum of one (1) year experience in customer service/SCM/calls centre experience, preferably with a multi-national company.

·         Customer service experience in dealing with customer through phone and internal customer.

·         Knowledge in order processing.

·         Knowledge and experience of SAP is required.

 


Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Selangor
Salary Range : up to RM 5,500