Investigation Associate–(Non-Native Japanese)
Posting Date : 17 May 2019 | Close Date :15 Aug 2019


Client Background: This is a multinational company that offers wide range of services through application around the world.

Industry: IT Industry

Location: Sunway Pinnacle

Working Hours: Shift Working Hours (24 x 5 )

Tenure: Outsource Contract with Agency (Contact period for 1 years, renewable basis)


·         Investigate suspicious activity and behavior that could pose a risk to our customers on the websites.

·         Communicate effectively with via email and/or telephone with our customer base, which will include: Buyers, merchants and internal customers to analyze risk.

·         Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

·         Consistently achieve/exceed weekly productivity and quality standards for investigations.

·         Participate in ad hoc projects/assignments as necessary.

·         Achieve weekly productivity and quality standards for investigations.


  • Excellent written and spoken skills in Japanese and English languages with an ability to compose grammatically correct, concise and accurate written responses
  • Trilingual skills would be an advantage
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions.
  • Excellent problem-solving skills
  • Demonstrated ability to analyse problems logically and make rational data driven decisions
  • Self-disciplined, diligent, proactive and detail oriented.

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.


Sub Specialization : Others;Any
Type of Employment : Contract
Minimum Experience : Fresher
Work Location : Kuala Lumpur